IWrench
 
Repair Orders
Service intake

New Repair Order

Resolve existing records first, then create only what the shop does not already own.

No work is authorized at intake
01

Customer

Select the canonical customer first; create a new record only when no match exists.

Find existing customer
or create a new customer
02

Vehicle

Resolve the canonical vehicle first; scan or enter a VIN, then review NHTSA suggestions before saving.

Find existing vehicle
or create a new vehicle
03

Service request

Capture the complaint in the customer's own words before diagnosis begins.

04

Promise

Set the customer commitment so capacity risk is visible immediately.